Service
Agreement
Thank you for choosing WARPCORE DSL Services
for your Internet needs. Once this order is accepted by HLS, it will
constitute a binding agreement between you and WARPCORE DSL ("the
Agreement") for the Service(s) on the form you are submitting for
our Product/Service Quote.
Fees
Fees
include without limitation, set up fees, monthly service fee, equipment
fees and other applicable costs set forth above. WARPCORE DSL will invoice
fees for Services and any equipment in advance. You agree to pay all
federal, state or local taxes arising under this Agreement. Payment
terms shall be net 10 days from date of invoice. You are always expected
to pay for the future month's service.
You are solely responsible for the payment of all telephone company
charges. Setup fees are not refundable. If you deem it necessary to
terminate the circuit (move to a new location), you will be responsible
for additional WARPCORE DSL and telephone company fees. WARPCORE DSL
is not responsible for any phone service disruptions caused by termination.
Purchase
Orders
All
purchase orders are subject to credit approval by Higher Learning Systems.
You agree to be bound by the terms and conditions of the Agreement,
any printed terms and conditions in the purchase order shall be of no
force and effect. Purchase orders must be submitted in writing; a purchase
order number alone will not suffice. Invoices based on approved Purchase
Orders shall have payment terms of net 30.
Credit
Cards
By
providing your credit card number and your signature at the end of this
order package, you authorize Higher Learning Systems, Inc to charge
your credit card for the options checked above. Your account will be
considered delinquent if your credit card company refuses for any reason
to pay the amount billed to it and that amount remains unpaid at the
beginning of the next accounting cycle.
Price
Changes
Customer
acknowledges and agrees that WARPCORE DSL has the right to change its
charges at any time subject to applicable law and upon notice to Customer.
Customer
Charges
Customer
acknowledges that Customer may incur charges while using the Services.
For example, charges may be incurred as a result of accessing certain
information, or purchasing or subscribing to certain offerings, via
the Internet. Customer agrees that all charges, including all applicable
taxes, shall be paid by Customer and are not the responsibility of Higher
Leaning Systems, Inc.
Term
The
term of this Agreement shall commence on the Effective Date and continue
for as long as WARPCORE DSL provides any Services to you hereunder.
The term for any Services shall automatically renew on a month-to-month
basis at your current rate following your expiration, unless you notify
WARPCORE DSL in writing at least ten (10) days in advance of your intent
to cancel.
Termination. Service may be terminated by you or WARPCORE DSL for any
reason effective at the end of a calendar month by providing written
notice to the other party at least ten (10) days prior to the requested
termination date. WARPCORE DSL may terminate your account immediately
if it determines, in its sole discretion, that you have violated any
of the provisions of the Agreement. If you fail to make any payment
to WARPCORE DSL for ten (10) days or more, WARPCORE DSL may terminate
this Agreement and/or disable the Service. To re-enable Service, WARPCORE
DSL may require a reconnection fee. Termination does not affect your
obligations under this Agreement, including your obligation to pay all
fees for Services rendered prior to termination and any penalties incurred
by such termination. If your account includes space on Higher Leaning
System's server, anything stored on this space will be deleted upon
inactivation. In the event that you terminate the Services prior to
the expiration of your chosen term, if any, WARPCORE DSL will charge
an early termination penalty as follows: 1 year term = 1 month service
fee penalty.
To cancel your account, you must contact Higher Learning System's Customer
Service department at 1-910-482-8084. All WARPCORE DSL accounts must
be paid in full before a cancellation will be considered complete. In
the event you upgrade your Service, you may be required to sign a new
Order Package and begin a new term for the replacing service. There
is no penalty for early termination if you upgrade your Service.
Schedule of Minimum Service Requirements
and Charges
These
charges are current as of the published date, but are subject to change
at any time, subject to applicable law and notice to Customer.
Updated as of
1 Aug 2001.
-
Minimum
Service Requirement
Customer
agrees to maintain the Services for a minimum period of three months.
If prior to the end of the term, Customer cancels the Services for
any reason or WARPCORE DSL terminates the Agreement due to Customer's
breach of the Agreement, Customer agrees to pay to Higher Learning
System an early termination charge as indicated in this Agreement.
-
Monthly
Service Charge
The
recurring charge payable by Customer for the Services are as stated
on the Product Service Quote.
-
Dial-Up
Roaming Account
Customer
may use traditional analog "dialup" service from Higher
Leaning Systems. Details
coming in October 2001. HLS's
network of nationwide dial access numbers will give customers one
unlimited Work Dial Up Service Plan. Please stay tuned for additional
terms and conditions for dial up services.
Terms
and Conditions for Higher Learning System Inc. Services
All
use of the HLS's network and services must comply with the then-current
version of the WARPCORE DSL Acceptable Use Policy (AUP), which is made
a part of this Agreement and is available at: http://www.hls-inc.net
. HLS may change the AUP or these terms of service at any time. Such
changes and their effective date will be posted on the WARPCORE DSL
and HLS Web sites or brought to your attention by appropriate means.
You agree to review the AUP and the terms of service periodically, and
if any change is not acceptable to you, you agree to terminate your
subscription or authorized use by notifying the HLS Customer Service
Department. Your continued use of HLS services after the effective date
of any such change constitutes acceptance of all the changes.
1.0
Services
1.1
This Agreement establishes the terms and conditions for Dedicated Services
offered by HLS. You may not lease, rent, transfer or resell WARPCORE
DSL Services or any portion of WARPCORE DSL Services to a third party
in any other way. You may not use WARPCORE DSL Services to compete with
HLS or promote products or services, which compete with WARPCORE DSL.
1.2
You are responsible for obtaining and maintaining any communications
equipment necessary to connect to WARPCORE DSL services, including modems,
computer hardware and software, and long distance or local telephone
service. You are responsible for ensuring that such equipment or service
is compatible with HLS's requirements. In addition, you are responsible
for maintaining the security of your account, password, files, network
and user access, and any information you disseminate through WARPCORE
DSL services or other Internet services, and for all use of your account
with or without your knowledge or consent.
1.3
If HLS receives complaints or otherwise becomes aware of possible violations
of the Agreement, HLS may, in its sole discretion, initiate an investigation.
This investigation may include gathering information from and about
account holders and examining the content of personal electronic communications,
Web pages or WARPCORE DSL Personal Pages on HLS's servers. During any
investigation, HLS may suspend services to any Customer being investigated.
You agree to cooperate with any such investigation. Violations of this
nature could subject you to criminal or civil liability including monetary
damages and a $200 handling fee charged to your WARPCORE DSL account.
1.4
IP address blocks are assigned by WARPCORE DSL for Company use only
and it is understood that WARPCORE DSL will not guarantee routing of
any ISP of any user other than the Company, even if IP address is part
of a block assigned to the company by HLS. Multi-homing (connection
to WARPCORE DSL and one or more other ISPs simultaneously) is supported
via at an additional cost to the Customer. If Company runs out of addresses
and is assigned a new address block, Company has 30 days to renumber
and return the initial address block. HLS will have no responsibility or liability
for any actions or costs incurred by Company in obtaining or reconfiguring
its equipment with new IP addresses if Service is terminated for any
reason.
1.5
Requests for changes in some services require 30 days prior written
notice.
2.0
Content and Security
2.1
HLS exercises no control whatsoever over the content of information
passing through its network or equipment. You agree that all claims,
disputes or wrongdoing which result from or which are related in any
way to the content of information passing through HLS's network or equipment
are your sole and exclusive responsibility. If the Service includes
space on WARPCORE DSL server, you take full responsibility for the use
of the Services by any minors and hereby consent to such minor's use
of the Service.
2.2
Company understands that internet working communications are not secure,
and may be subject to interception or loss. Company is responsible for
its network security. HLS will not be liable for damages arising out
of unauthorized access to Company's network.
3.0
"As Is" Services; Limitation of Liability; Indemnification.
This Section 3 shall survive the termination of the Agreement.
3.1
The Services and any equipment and software provided to you by WARPCOREDSL
are
AS
IS, WITHOUT WARRANTY OF ANY KIND, INCLUDING THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT
WARPCORE DSL WILL NOT BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF USE,
INTERRUPTION OF BUSINESS, OR ANY DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL
DAMAGES OF ANY KIND WHETHER UNDER THIS AGREEMENT OR OTHERWISE ARISING
OUT OF OR RELATED TO THE AGREEMENT OR YOUR USE OF OR INABILITY TO USE
WARPCORE DSL SERVICES, EVEN IF WARPCORE DSL IS ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. HLS's ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY SHALL
BE AT HLS's OPTION, EITHER RETURN OF THE SERVICE FEES PAID FOR THE CURRENT
MONTH OF SERVICE AND ANY SET-UP FEES PAID, OR REPLACEMENT OF CONNECTION
SERVICES OR PRODUCTS.
In any case, HLS's entire liability under or arising out of this Agreement
will be limited to the amount you paid for the Services in the twelve-
(12) months prior to the act or injury that gave rise to the liability.
However, some jurisdictions may not allow a limitation on liability
for negligence that causes death or personal injury, and HLS limits
its liability in such jurisdictions only to the degree allowed by applicable
laws.
3.2
HLS, its employees, agents, suppliers, vendors and distributors make
no warranty of any kind, either express or implied, regarding the quality,
accuracy, or validity of the data and/or information available on its
systems, or residing on or passing through its networks, or that WARPCORE
DSL Services will be uninterrupted or error free. Use of information
obtained from or through WARPCORE DSL is at your own risk. Under no
circumstances will WARPCORE DSL be liable to you or any other person
for any loss or damage caused by reliance on data or information available
from or on HLS's services and systems.
3.3
You agree to defend, indemnify and hold HLS harmless from any claims,
losses and damages, including attorney's fees, resulting from your violation
of any of the provisions of this Agreement or your placement or transmission
of any materials or content onto HLS's servers or through its network,
or from any and all use of your account, with or without your knowledge
or consent, or from claims related to any action taken by HLS as part
of its investigation of a suspected violation of this Agreement or as
a result of its conclusion that a violation of this Agreement has occurred,
or to your use of or inability to use WARPCORE DSL Services, equipment,
bundled software or the Internet.
4.
0 Miscellaneous
This Agreement will be governed by and construed under the laws
of the State of North Carolina. You shall not sell, transfer or assign
this Agreement. Except for the payment of money, neither party will
be liable for any failure or delay in performance under the Agreement
which might be due, in whole or in part, directly or indirectly, to
any contingency, delay, failure, or cause of any nature beyond the reasonable
control of such party, including without limitation acts of nature,
court or government. Facsimile signatures and initials on this Agreement
shall bind the parties to the same degree as original signatures. You
agree that exclusive jurisdiction for any claim or dispute with HLS
or relating in any way to your account or your use of the Services resides
in the courts of North Carolina. You expressly consent to the exercise
of personal jurisdiction in the courts of North Carolina in connection
with any such dispute.