help desk technicians, you only have twenty-four hours in each
day to accomplish everything. You can try to do everything as
the requests pour in, but eventually, you must organize your schedule.
Your service requests might come from several directions, including
verbal requests, e-mail requests, and Web page requests.
For All Your Business Challenges
provide service, you should know whether the request warrants
your immediate attention. You should also know if other requests
are pending or going into overdue status. You need a way to organize
service requests so you can operate efficiently within your organization
The Help Desk is your tool for organizing service requests. Each
service request forms the basis for a work order. Work orders
cover many issues, but they typically fall into the following
the Help Desk, you can find out when a work order is due and how
important it compared to others. You can also describe issues
in detail, document your activities, and search for solutions.
You can even delegate responsibilities to other technicians so
the work order is completed correctly and on time. Youll
discover many tools in the Help Desk that can simplify your work
orders and bring them to a quick resolution.