HLS maintains a zero tolerance for Spam. Spam is the Internet equivalent to junk mail or unwelcome telemarketers’ calls. Whether solicited or not, bulk e-mailings cause tremendous strain on our Network resources. Some courts have even held Spam to be an illegal trespass to an Internet Service Provider’s property. In Internet culture (Netiquette), sending Spam is fiercely frowned upon. In fact, if we don’t strictly monitor it, our upstream Internet access providers will disconnect us from the Internet for allowing Spam to be passed through our Network. Spam costs all ISPs - including HLS - additional costs which ultimately translate into either increased access costs for you, or in degraded Internet access service. Neither of these options is acceptable with HLS or our customers. For these reasons, we prohibit all forms of e-mail abuse, including, but not limited to, the following:

• Unsolicited E-Mail
  Posting of messages to newsgroups that is irrelevant or blanket posting of messages to multiple newsgroups, or distributing, via our Internet e-mail servers, chain letters or "junk" e-mail or unsolicited e-mail of a business or commercial nature;
  
  
• Mail Bombing/Flaming/Harassing E-mail
  Malicious impediments to another person’s use of their electronic mail services or news media by sending them e-mail numerous times in succession (e.g. Mail Bombing); any mail that is sent to another that is annoying, harassing, threatening, or otherwise malicious;
  
  
• Fraudulent E-Mail
  Forging any message header, in part or whole, originating or passing through the HLS Network.

E-Mail Aliases:

An e-mail alias is the name before the @ in your email address (e.g. your_name@hls-inc.net). The primary e-mail alias is also used as your log-in name. The aliases are selected by you, and are your sole property. When you are assigned your e-mail alias(es), you are given non-transferable, limited license(s) to use the alias(es) for so long as you keep active the HLS access account(s) associated with the subject alias(es).

E-Mail Storage and Retention:

We recommend that you set up your e-mail client (i.e. Outlook Express) to remove e-mail messages from our mail server when they are retrieved. However, if you elect to store your read e-mail on our servers, there is a 3-megabyte (MB), 30-day limit. We will purge all messages over 3 MB or over 30 days old.