1.   What is Digital Subscriber Line (DSL)?

There are many different types of DSL technologies as illustrated in this comparison chart.

XDSL Upstream Bandwidth Downstream Bandwidth Range
(feet)		 Wire
Type		 Symmetry
SDSL 144 Kbps to
1.5 Mbps		 144 Kbps to
1.5 Mbps		 8,000 -
18,000		 Single
twisted
pair		 Symmetric
SDSL 16 Kbps to
640 Kbps		 1.5 Mbps to
9 Mbps		 18,000 Single
twisted
pair		 Asymmetric
RADSL Varies within
ADSL range		 Varies within
ADSL range		 18,000 Single
twisted
pair		 Asymmetric
VDSL 1.6 Mbps to
2.3 Mbps		 13 Mbps to
52 Mbps		 1,000 -
4,000		 Single
twisted
pair		 Both
IDSL 128 kbps 128 kbps 36,000 Single
twisted
pair		 Symmetric

DSL - Digital subscriber line.
 Upstream bandwidth - Speed data travels from the subscriber to central office.
Downstream bandwidth - Speed data travels from the central office to subscriber.
Range - Maximum distance allowed between central office and subscriber.
Symmetry - Structural or functional independence of direction - Symmetric, same speeds in each direction; asymmetric, different speeds in each direction.

DSL is a modem technology that turns a customer's existing phone line into a three-channel data delivery system. One channel transmits voice services, so normal phone and fax usage continues whether or not you are accessing the Internet. A second channel transmits data downstream at high speeds, and a third bi-directional channel transmits data upstream. The downstream and upstream channels carry information to and from the Internet. Phone or fax calls occurring on the voice channel are not affected by your online activity occurring on the two data channels.

With WarpCore DSL Internet access, you have a fast connection to the Internet.

2.   How does WarpCore DSL work?
WarpCore DSL is based on Asymmetric Digital Subscriber Line (ADSL), a super-fast modem technology that can provide data transmissions at significantly higher speeds than your standard 56K modem. WarpCore DSL transforms standard twisted-pair copper telephone wires into a high-speed digital pipe. Since this wiring is already inplace in most homes and offices, many of the users in our area can switch to WarpCore DSL service without the need to run new wires to your location. WarpCore DSL is designed to take advantage of the portion of the bandwidth not used for voice calls. WarpCore DSL technology splits your phone line into three information channels. One carries data at high speeds from the Internet to your home computer. Another channel transports data at moderate speeds from your home computer to the Internet. The third channel handles regular phone calls and faxes. You'll be able to surf the Internet while making phone calls or sending a fax. Your regular phone line will continue to work in the event that a power failure affects your computer.

The DSL modem maintains a digital link from your business to our network, driving ordinary telephone lines at speeds far beyond conventional dial-up modems. The DSL modem can be connected to your existing network (or directly to your PC using a special cable).

3.   How fast is WarpCore DSL?
WarpCore DSL offers several packages, starting with maximum connection speeds of up to 3.0MB downstream and up to 512K upstream. Compare the speeds. WarpCore DSL customers enjoy the ability to download files and surf the Internet at lightning speeds.
4.   What solutions can WarpCore DSL provide growing businesses?
 WarpCore DSL provides customized solutions based upon your business needs, including:

5.   Can WarpCore DSL services neet the growing needs of my company?
Yes. As your company grows and you need more and/or faster connections, WarpCore DSL can provide bandwidth up to 3.0 Mbps at very reasonable prices. Furthermore, WarpCore DSL continually offers additional enhanced services to meet your growing needs. Unlike dial-up connections, WarpCore DSL service enables adding an unlimited number of users to your DSL line.
6.   Can anyone have DSL services?
 No. DSL technology is a distance-sensitive service. To determine if your business is within the WarpCore DSL area, please call our WarpCore DSL sales representative at: 1-866-323-9500.
7.   Can I keep my domain name and e-mail account when I convert to WarpCore DSL service?
 Yes. Your domain name can be easily transferred and you can keep your e-mail account.
8.   Are Warpcore DSL customers able to use their telephone or fax machine while accessing the Internet over WarpCore DSL?
 Yes. WarpCore DSL allows customers to use their existing phone line for voice communications or faxing while they use WarpCore DSL service for Internet access or data communication services.
9.   Does WarpCore DSL require installing an additional phone line?
 No. WarpCore DSL technology utilizes varying frequency spectrums for data transmission. This allows simultaneous analog voice or fax and WarpCore DSL data transmission over the same telephone line. You still use your phone as you do now.
10.   How does WarpCore DSL support both voice and data on the same line?
 A device called a "splitter" assigns voice and data transmissions to different frequencies. Digital bits travel on the inaudible frequencies of your phone line. That keeps them separate, and that's why all the signals - voice and data - can work in parellel without colliding with each other. A WarpCore DSL modem spreads signals over many frequencies on the line, carrying many times more information than an analog dial-up modem.
11.   Will my telephone work even if my computer or medem is unplugged or disabled?
 Yes. DSL modems have been designed so that your normal telephone service will operate even if the computer or DSL modem is unplugged or otherwise disabled.
12.  Can I hook up more than one computer?
 Yes, but the bandwidth will be shared among all of the active connections. Also, WarpCore DSL does not provide technical support for networks. If you choose to set up a network, you need to have the appropriate network systems in place.
13.  Am I charged for the time my DSL modem or computer is online?
No. WarpCore DSL Internet access is unlimited. You will not have to worry about how long your modem or computer is in use or turned on.
14.  Will my current phone features work with DSL?
 Yes. WarpCore DSL won't affect Caller ID, Voice Mail, Call Waiting or other advanced calling features. However, Distinctive Ring may not work with WarpCore DSL in some areas.
15.  Can I connect to AOL content?
Yes, America Online offers a special TCP/IP account for customers who already have high-speed internet access (ISDN, DSL, etc.). This allows you to use your WarpCore DSL service to access AOL content.
16.  How much does WarpCore DSL cost?
 Click here to view WarpCore DSL pricing and packages.
17.   Do I need to sign a contract?
 A minimum one year service agreement is required.
18.  Are WarpCore DSL charges in addition to my current monthly phone bill charges?
 Yes. WarpCore DSL monthly recurring charges are in addition to your monthly telephone service charges from Sprint.
19.  What equipment do I need for DSL access?
 A DSL end-user must be equipped with a DSL modem, Ethernet card and a computer. The DSL modem must be compatible with our WarpCore DSL equipment and can be ordered from WarpCore DSL. In addition, the end-user's computer must meet recommended minimum system requirements.
20.  How is the service installed?
 WarpCore DSL makes the DSL installation easy. Your IT personnel or vendor configures each work station and your high-speed access to the Internet is now ready for use!
21.  Can I use any DSL modem with my WarpCore DSL service?
 No, at this time you need to use a modem that is compatible with WarpCore DSL. If you want to use a modem from another source, please check with us first to determine compatibility.
22.  How is DSL different from other Internet connections?
 Dial-up (Analog) Modems

Analog modems were designed to work on regular telephone lines and usually operate at speeds ranging from 28.8K to 56K. The main difference between analog and DSL modems is that an analog modem works over voice frequencies. It can't handle the higher - and much faster - digital frequencies. DSL actually takes a load off the voice channels by using the higher, non-voice frequencies.

Cable Modems

Some Internet connections are available through cable television lines that have been upgraded to carry data in two directions. However, you share bandwidth and this access with your neighborhood, so there is a possibility of slowdowns during peak-use periods just because your neighbors log on.

DSL

DSL technology provides a dedicated service over an existing local connection to the WarpCore DSL central office near you. This means that you don't have to share your local access connection with other users. Click here to see how DSL compares to dial-up modems and cable modems.

23.   When does scheduled maintenance occur on the WarpCore DSL network?
In order to minimize service interruptions as much as possible, scheduled maintenance on the WarpCore DSL network is typically performed between 1am and 4am ET on Wednesdays, and between 1am and 5am ET on Sundays (although WarpCore DSL reserves the right to alter this schedule at its discretion).
24.   What happens if I drop my connection or have service problems?
DSL technology is similar to a Local Area Network (LAN), therefore, you will not experience the same dropped connections as you may with a dial-up modem. In addition, we are constantly monitoring our network to assure optimum service. However, in the unusual event that you do experience difficulties, WarpCore DSL offers a customer service department with trained professionals available to assist you 24 hours per day, 365 days a year. Customer service can be reached at 1-866-323-9500.